Service Design
User-Centric Service to Enhance Biometric Adoption and Seamless Travel Management
Service Design
Service Design aims to create a seamless and integrated experience, simplifying the adoption of biometric solutions for everyone involved.
Elevating flight experiences, every journey.
Transform the airline passenger experience with Vision-Box Service Design. Our biometric solutions enable contactless and seamless interactions from check-in to boarding, enhancing passenger satisfaction and operational efficiency. By streamlining processes and reducing bottlenecks, airlines can improve on-time performance and increase passenger throughput. Our solutions also allow passengers more time to relax and enjoy airport amenities, potentially boosting ancillary revenue. With Travel Design Specialists, we continuously refine the passenger journey to deliver a superior travel experience.
Transforming travel, one passenger at a time
Shape the future of seamless travel with Vision-Box Service Design. Our solutions transform the way passengers interact with stakeholders throughout their travel journey by providing a contactless and paperless biometric experience. For airport operations, this translates into increased traveller throughput at each checkpoint, leading to greater operational efficiency. As a result, airports can boost their revenue as passengers have more time to browse and spend at concession stands, shops, and food outlets. Our data-driven approach ensures that every aspect of the passenger experience is optimized, from check-in to boarding.
Crafting unforgettable journeys at sea
Enhance every journey with Vision-Box Service Design. By incorporating biometric technology into the cruise experience, we ensure swift and secure embarkation and debarkation processes. This minimizes wait times and enhances security, allowing guests and crew to enjoy a stress-free environment.
Smooth sailing through innovative design.
Enhance the maritime journey with Vision-Box Service Design. By integrating biometric solutions into the embarkation and debarkation processes, we streamline the passenger experience, reducing wait times and enhancing security. Cruise passengers, crew members, and cruise line staff all benefit from a smooth, efficient process that minimizes stress and maximizes enjoyment. Our comprehensive approach uses both quantitative and qualitative data to continuously refine and improve the user journey, ensuring a memorable and hassle-free experience for everyone on board.
Effortless crossings, exceptional security.
Revolutionize border crossings with Vision-Box Service Design. Our innovative solutions facilitate fast, secure, and seamless border processing through biometric verification, significantly reducing queues and wait times. This enhances the overall experience for travelers while maintaining the highest security standards. By leveraging the power of the Seamless Journey Platform® and our extensive UX Research, we create a frictionless experience that addresses the unique challenges of border control. Our service packs are designed to ensure smooth adoption and continuous improvement of our solutions, providing a safe and efficient crossing for all travelers.
Securing identities, simplifying processes.
Revolutionize identity management with Vision-Box Service Design. Our comprehensive biometric solutions provide secure, efficient, and user-friendly identity verification processes. Whether for airports, seaports, borders, or other critical areas, our technology ensures accurate and swift identification, reducing fraud and enhancing security. By leveraging quantitative and qualitative data, we create a seamless ID management experience that meets the highest standards of security and user satisfaction. Vision-Box's service packs are designed to support the smooth implementation and continuous improvement of our solutions, ensuring reliable and efficient identity management.
Get in touch
Vision-Box handles the full end-to-end value chain of the biometric solutions from software and hardware design to production, support and maintenance. Fill out the form if you wish to get in touch.
